|
What is a Xerox Authorized Sales Agency?
Xerox Corporation has been a World Wide Leader in Technology for many years, providing award winning products and services to millions of customers around the world. In order to provide the best individual attention small to midsize businesses need, Xerox decided to outsource this business division to local companies, hence the birth of Xerox Agencies. Today, Complete Document Solutions is the largest Agency on the East Coast. Servicing thousands of businesses for over 10 years, CDS can provide that individual attention and consultation a small, emerging or expanding business requires, while also providing the top quality products and services you should expect from a brand you can trust, Xerox. |
|
How do I know which Agency to go to?
Each Xerox Authorized Agency is selected to cover a specific geographical territory in order to truly provide local support. To determine the appropriate Agency for your location, call 1-800-ASK-XEROX.
If you are located in any of the CDS locations as highlighted below, contact your local office.
NJ: 973-812-4400 NY: 212-328-2511
MD/DE: 301-825-9220 VA/DC: 877-771-5193 |
|
What is Lightweight Directory Access Protocol (LDAP)?
LDAP stands for Lightweight Directory Access Protocol. It is an application protocol for reading and editing directories over an IP network. For example, these directories would contain information on individual or groups, such as phone numbers and/or e-mail addresses.
To associate this with day to day use, LDAP is used with Microsoft Outlook and a Global Address Book to populate an e-mail address. When using a Multifunction Device (MFD), this same Global Address Book will be accessed to provide similar information.
Advantages of LDAP:
• Centralized administration
• Update content using one tool, which will update all other applications or devices using LDAP
• Supported with multiple devices and software |
|
What is Workflow Scanning?
Workflow Scanning allows a user to scan an original document, convert it to an electronic file, and distribute and archive that file in a variety of ways. The final destination of the electronic file is controlled by a template chosen by the user at the printer's Control Panel.
Workflow Scanning is automated work management. It automates the process of getting large volumes of hard-copy documents into suitable scanned image formats that can be stored, distributed, or made accessible for further processing. When workflow is optimized for purpose, and IT infrastructure considerations are taken into account, substantial benefits can be achieved in efficiency and management. Workflow Scanning is set up and controlled by templates. A template is a file that stores scanning and routing preferences for a given workflow. Templates may reside in the printer, or may be cached from a pool of templates pulled from a remote server.
In a typical workflow scanning scenario, the scanned images are automatically archived or published on a pre-determined network server called a file repository and then, with the help of server or desktop software:
• Routed to a user's computer for viewing or editing.
• Integrated with a variety of popular document management and workflow applications.
• Sent to a network directory or filing location for later retrieval.
• Sent to an e-mail distribution list. |
|
What is an Image Quality Kit?
The Image Quality Kit has been developed by Xerox to help you identify image quality defects, such as lines, streaks, marks, spots, caused by a specific replaceable units (CRU) or SmartKit.
The kit also helps you to easily determine which CRU/SmartKit is causing the defect and may need to be replaced. This will help you save time, increase productivity, and reduce your overall maintenance expenses.
How can I get an Image Quality Kit?
Your service representative (technician) is responsible for distributing the Image Quality Kit and providing training.
Do not contact Support to place a service call specifically for this kit. Speak to your service representative about it on the next service visit. |
|
How do I clear and stop a paper jam?
1. Remove Affected Paper Tray To Check For a Jam
2. Confirm the Paper Tray Settings
3. Make Sure the Paper Edge Guides Are Positioned Properly
4. Remove the Paper From Tray, Fan the Paper, Turn the Paper Over, and Reload
5. Make Sure the Paper is Within Specifications
6. Use a New Ream of Paper |
|
How do I fix repeating Yellow, Magenta or Cyan Spots or Marks (Every 44 mm or 126 mm) on prints?
1. Use the Image Quality Kit to Confirm and Identify the Cause of the Defect
2. Replace the Appropriate Drum Cartridge |
|
How do I fix Black Lines or Bands on Copies or Scans?
1. Clean the Document Glass
2. Calibrate the Machine
3a. With a Built-in EFI Fiery Color Server: Power Off the Printer, Reseat the Scan and Data Cables, Then Power On
3b. With an External EFI Fiery, Creo Spire or FreeFlow Server: Power Off the Server and Printer, Reseat the Scan and Data Cables, Then Power On
4. Use Originals in Good Condition |
|
How do I install the Printer Software (Add a Printer) on a Computer With Apple Macintosh X (10.6.x) OS to Print Using TCP/IP With a Built-in or External EFI Fiery Color Server?
NOTE: These instructions assume that TCP/IP is configured on the Macintosh and on the printer. If the printer does not have an IP address, contact your System Administrator to provide one, or to perform this solution if you do not have rights to install a print driver.
To download and install the driver:
1. Click on the [Drivers and Downloads] link on this window and download and extract the latest print driver files for this product and operating system to a known location on the hard drive.
2. Browse to the location of the downloaded print driver.
3. Double-click on the driver file. The contents of the file will be displayed.
4. Double-click on the [Print Driver] folder. The contents of the folder will be displayed.
5. Double-click on [OSX Installer]. The Authenticate window will be displayed.
NOTE: A warning message may be displayed that "OSX Installer is an application downloaded from the Internet." Click [Open] to open the installer and continue.
6. Enter the username and password in the fields provided, and then click [OK]. The Software License Agreement window will be displayed.
7. Read the agreement, and then click on [Accept] to continue. The OSX Installer window will be displayed.
8. Click on [Install]. The driver will install. When the installation is complete, an "Installation was successful" message will be displayed.
NOTE: A Select Printer Version to Install window may be displayed. Click on [Fast] to continue the install. When the installation is complete, an "Installation was successful" message will be displayed.
9. Click on [Quit] to complete the installation.
To add the printer:
1. Click on the [Apple] icon in the upper, left corner of the toolbar, and then select [System Preferences] from the menu. The System Preferences window will be displayed.
2. Double-click on [Print and Fax] folder. The Print and Fax window will be displayed.
3. Click on the [+] button on the left side of the window below the Printers field. A new window will be displayed.
4. Click on the [IP] icon at the top of the window, and then select [Line Printer Daemon - LPD] from the Protocol pull-down menu.
5. Enter the IP Address of the printer in the Address field, and then click on [Enter].
6. Enter a queue name of print, hold or direct in the Queue field.
NOTE: Using ‘print’ as the queue name will allow jobs to print immediately and save the job in the print queue. Using ‘hold’ as the queue name will cause jobs to be held at the Fiery server until they are released to print. Using ‘direct’ will cause jobs to print immediately and not be saved.
7. Select [Select a driver to use…] from the Print Using pull-down menu. A list of printer models will be displayed.
8. Select the correct printer model from the list, and then click on [Add]. The Installable Options list will be displayed.
9. Select the installable options that are present on the printer, and then click on [Continue]. The printer will be displayed in the Printer List field.
NOTE: If you are not sure what the options are, contact your System Administrator.¿¿NOTE: The default printer is indicated in the Printer List field. The last printer added will automatically be the default unless otherwise changed.
10. Close the Print and Fax window and return to the desktop.
Install the Mac OS X Update file:
1. From the Drivers and Downloads window, click on the [Mac OS X Update] link under the Drivers section and extract the files to a known location on the hard drive.
2. Open and read the Release Notes document carefully and then follow the instructions to successfully install a functioning print driver on Mac 10.6 .
3. Click on the [Fiery Printer Driver Updater for 10.6] file to extract and install the driver update files. When the "All Fiery drivers have been updated successfully" message displays, the printer is now ready for use. |
|
How do I clear a document jam in the document handler area?
1. Clear the Document Jam in the Document Handler Area
2. Make Sure the Long-Paper Sensor is Not Covered
3. Make Sure the Long-Paper Sensor is Not Being "Tripped" by a Bright Light
4. Feed a Folded Paper Through the Document Handler to Clear the Document Jam
5. Make Sure the Document Handler Width Guide is Correctly Set
6. Remove Perforated Edges if Computer Fanfold Forms Are Being Used
7. Make Sure the Original is Free of Defects
8. Clean the Constant Velocity Transport (CVT) Glass |
|
How do I replace the Waste Toner (dry ink) Container?
CAUTION: Do not use warm water or cleaning solvents to remove Toner from your skin or clothing. This will set the Toner and make it difficult to remove. If any Toner gets on your skin or clothing, use a brush to remove the Toner, or wash it off with cold water and mild soap.
To remove the Waste Toner Container:
1. Place a few sheets of paper on the floor, in front of the Front Cover on the machine, before replacing the Waste Toner Container. The sheets of paper will prevent any Toner that may spill from damaging the floor.
2. Remove the new Waste Toner Container, the orange vinyl cap, and the cleaning rod from the box.
3. Make sure the machine has stopped copying/printing, then open the Front Cover on the machine.
4. Remove the cleaning rod from inside of the Front Cover panel.
5. Pull down on the colored tabs on the right and left side of the machine to open the black cover.
6. Grasp the center section of the Waste Toner container, and pull the container out until it stops.
7. Place the Waste Toner container on the opened black cover. Be careful not to spill any Toner.
8. Cover the top of the container with the vinyl cap provided.
9. Hold the used container firmly with both hands and place it in the box the new Waste Toner container came in. Place the used cleaning rod in the box as well.
10. To clean the laser window:
11. Gently insert the cleaning rod into cleaning slot D1 (square holes) with the pad facing down.
12. When the cleaning rod has been inserted as far as possible, gently pull it out toward you at least two times to clean the laser window.
13. Repeat steps 10 and 11 to clean the other 3 locations (D2, D3, and D4).
NOTE: Dirt on the cleaning pad is almost impossible to see.
14. Store the cleaning rod inside the Front Door panel.
To install the new Waste Toner Container:
1. Push the new Waste Toner Container into the machine. Make sure the center section of the container is properly aligned.
2. Close the black cover by holding the colored tabs on the left and right and pushing up.
3. Close the Front Cover. If the Front Cover is not completely closed a message will be displayed and the machine will not operate. |
|
How do I replace the Appropriate Drum Cartridge(s)?
NOTE: The machine will indicate when a new cartridge should be ordered and installed. Drum Cartridges can be recycled so please follow the disposal instructions you receive with the new cartridge. The Drum Cartridge can be replaced with the machine powered ON.
WARNING: Do not expose the Drum Cartridge to the direct sunlight or strong indoor fluorescent lighting. Do not touch or scratch the surface of the Drum.
1. Remove the new Drum Cartridge from its packaging and place it on a flat surface near the machine. Do not place the Drum Cartridge upright.
2. Make sure the machine has stopped copying or printing, and then open the machine's Front Door.
3. Lift up on the lever marked 'A' located on the left front side of the Drum Cartridge.
4. Pull down on the release handle to unlock the Drum Cartridge lock and access the four cartridges.
5. Gently remove the cartridge (A1=Black, A2=Cyan, A3=Magenta, A4=Yellow) indicated on the Touch Screen by grasping the light orange tab on the cartridge handle and pulling it straight out.
6. Place the used cartridge in the bag supplied in the package and put it in the box that the new cartridge came in.¿¿NOTE: To return a Drum Cartridge, follow the instructions included with the item. If the instructions or shipping label are not available, click on the [Recycling] link under the Product Resources section on this window for additional information.
7. Rest the new Drum Cartridge along with its black plastic protective shield in the cartridge slot. Make sure to load the cartridge in the direction of the arrow on the top of the shield and with the bottom of the shield resting on the release handle.
CAUTION: Removing the tape will expose the Drum to light. If the Drum is left exposed for more than a few minutes it can lower the life of the Drum Cartridge or cause print quality degradation.
8. Pull off the tape from the top of the cartridge shield.
9. Hold the Drum Cartridge shield and push the cartridge into the machine using the light orange tab.
10. Remove the protective shield.
11. Lift up the release handle in the middle to lock the Drum Cartridge.
12. Push the lever marked 'A' handle latch down until it locks.
13. Close the Front Door. If the Front Door is not completely closed a message will be displayed and the machine will not operate.
14. Dispose of the protective shield and tape as normal office waste. |
|
How do I fix Light Lines or Ink Smears
1. Press the [Machine Status] button on the Control Panel.
2. Select the [Tools] tab on the Touch Screen.
3. Select [Troubleshooting].
4. Select [Fix Image Quality].
5. Select [Print Test Pages]. Two test pages will be printed to help diagnose the print quality problem. Analyze the pages, and then select the best option from the following:
a. [Light Lines] - Select this option to fix unexpected continuous lines of lighter colors or empty stripes visible on the printed output.
b. [Smears] - Select this option to fix streaks, smudges and/or ink spots of the same or different colors scattered over the printed output.
6. Select [Fix]. The machine will automatically begin the procedure to fix the issue of light lines or ink smears.
NOTE: The fix for light lines will take approximately one to ten minutes to complete. The fix for ink smears will take approximately six minutes to complete. |
|
How do I stop Machine from continuously powering Off and On (Power Cycling)?
CAUTION: Never unplug the power cord if there is any indication that the machine is powered on as this may cause damage to the machine. For example, if there is a illuminated light on the Control Panel or anything displayed on the Touch Screen, do not unplug the power cord.
1. Make sure the power cord is fully connected:
2. Power the printer off using the power switch located on the left side, toward the rear of the printer.
NOTE: It may take up to three minutes for the printer to power off. Wait for the printer to power off before continuing with the next step.
3. Unplug the power cord from the back of the printer.
4. Plug the power cord back into the printer. Make sure the cord is securely connected.
5. Power the printer on.
6. If the problem persists, make sure that the power outlet being used by the printer is in proper working condition:
7a. If the power outlet appears to be working correctly, unplug the device from the power outlet and plug in the power cord from the printer to the power outlet.
7b. If the power outlet does not appear to be working correctly, unplug the device from the power outlet and get the power outlet repaired before plugging in the printer again. |
|
What do I do if my Machine will not power On?
1. Make Sure the Machine is Not in the Energy/Power Saver Mode
2. Make Sure the Machine is Plugged in and the Power Switch is in the On Position
3. Make Sure the Power Cord is Fully Connected and Test the Power Outlet |
|
How do I add an Individual Speed Dial Entry to the Address Book?
Up to 200 Individual Speed Dial entries can be added to the Address Book when the one-line option is installed on the machine, and up to 1,000 Individual Speed Dial entries can be added to the Address Book when the two-line option is installed on the machine.
1. If necessary, log in to the machine using your assigned user name and ID.
2. Press the [Services Home] button on the Control Panel.
3. Select [Fax] on the Touch Screen.
4. If necessary, select the [Fax] tab.
5. Select [Address Book].
6. Select [Individual] from the pull-down menu.
7. Select an available (blank) entry. The Entry Details screen will be displayed.
8. Select the [Entry Name] field.
9. Enter a name for the entry using the keyboard on the Touch Screen.
10. Select [Save].
11. Select the [Fax Number] field.
12. Enter the recipient's fax telephone number using the numeric keypad on the Control Panel.
13. Select the fax transmission speed from the Starting Rate section. The following options are available: Super G3, G3, Forced
14. If necessary, select [Cover Sheet], select either [Off] or [On] and then select [Save].
15. If necessary, repeat steps 7 - 14 to add another entry to the Address Book.
16. Select [Save].
17. Select [Close]. |
|
|
|
|
|
|
