By partnering with CDS as your local service provider, you go from being part of a nationwide customer pool to an exclusive client list. Our service team is able to be more responsive to your needs and able to say Yes to solving your biggest technology challenges.
4 Hour Response Time.
Service techs are local. Factory trained technicians, certified .... average X years of experience.
Our help-desk is staffed by trained and certified
CDS has a 95% success rate for fixing our customer's service related issues on the first call.
We provide a wide selection of affordable, quality OEM parts and supplies.
Some Content stolen from Xerox - Need to CDS-ERIZE
The CDS Guarantee provides that, if any office copiers or printers do not meet the manufacturer’s service up-time standards and CDS is unable to resolve, CDS will, at your request, replace it without charge with an identical model or, at the option of CDS, equipment with comparable features and capabilities.
Except for previously installed equipment, the CDS Guarantee is effective for three years following the equipment’s installation date, unless the equipment is financed for more than three years, in which case the CDS Guarantee is effective during the initial term of financing.
For previously installed equipment, the CDS Guarantee is effective for one year.
The CDS Guarantee only applies to equipment that is continuously maintained by CDS or its authorized representatives under a factory certified warranty or maintenance plan.
Thank you for your business - we never take it for granted - and we look forward to continuing to provide you with excellent products and services that you have come to expect from CDS. You are a valued CDS customer, and your satisfaction is our ONLY priority.
- John Hand, CEO
Content stolen from Xerox - Need to CDS-ERIZE
Xerox quality is assured as the equipment undergoes an extensive 9 point quality certification and testing process that ensures the product you are receiving is of top quality. As the original equipment manufacturer, we have the expertise to provide the best in Xerox pre-owned equipment quality with a highly trained technical staff using 100% Xerox sourced or manufactured parts.
The 9 point quality process:
We believe that our rigorous certification process and final testing provides our customers with the highest quality, previously owned Xerox Production Printing system.