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Support and Drivers

Find easy, instant, online assistance. Search for your product below to download drivers, explore Xerox's knowledge base for FAQs, How-To's, and documentation. If you need further assistance, please fill out the form on this page. A Network Analyst and/or Customer Service Engineer (depending on the nature of the issue) will reach out to you shortly.

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SERVICE TECHNICIAN

Nationwide Service

Occasionally, you may require an on-site visit from a customer service engineer when a repair is necessary. We have service operations available locally that are ready to dispatch an experienced engineer when needed.

Because of a well-defined parts distribution system, and the strategic placement of service depots throughout the Northeast and Mid-Atlantic, we can provide parts locally or overnight, thus minimizing any potential downtime. Some of the additional advantages our service provides are rapid call acknowledgement and total service call closure, free software upgrades and patch installation, and application support via a toll-free hotline.

In addition to using only factory-certified personnel and the use of OEM parts, we do not make incentive payments to technicians to contain parts or shorten the call duration. We want our technicians focused on providing the best level of service, so we do not compensate them for “not replacing” parts or rushing a fix.

NETWORK ANALYST

Local Technology Experts

Did you know that changes to your network, such as getting a new computer, server, operating system, or internet provider may cause your Xerox device to experience network connectivity issues, and essentially disable certain functions.

Your maintenance agreement on your Xerox Multifunction Device(s) includes all parts and labor for the mechanical repair of your equipment. However, what happens when the issue isn't hardware relate? That's where our Analyst team comes in.

Our Analyst services include, but are not limited to, installation support, systems consulting support, network connectivity support, application design & support, improved workflow design/development, and customized app support.

TRAINING

Onsite & Online

Onsite Training

Standard Training: Our flexible hands-on training is targeted to small groups.

Large Group Training: Training can be delivered on-site, auditorium style for larger groups. Instructors will give an overview of the equipment features and functionality.

Online Training

On-Line Training: For our customers who prefer on-demand training we offer flexibility to engage in training when and where it is convenient for the user. Internet training sessions are available 24/7 through Xerox.com and provide you with the ability to initiate training when and where you require.

Webinar Training: For our customers who enjoy technology based training, but also prefer training to be instructor led, we offer the best of both worlds. Virtual classroom training can be provided via Webinar.

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